This Return Policy describes the terms under which CarliPhone LLC (“CarliPhone,” “we,” “our,” or “the Site”), through carliphone.store, accepts returns of products purchased on the Site.
Return Policy Overview
CarliPhone maintains a 30-day return policy. Customers have up to thirty (30) days from the date of receipt of their product to request a return, subject to the conditions set forth below.
Eligibility Requirements
To be eligible for a return, the product must:
- Be in the same condition as received: unused, undamaged, with tags, and in its original packaging.
- Include a valid receipt or proof of purchase.
CarliPhone reserves the right to charge a restocking fee of ten percent (10%) on any approved return. This fee helps cover shipping costs and maintain competitive pricing.
How to Initiate a Return
To initiate a return, please contact us at:
If your return request is approved, CarliPhone will provide a return shipping label along with instructions on how and where to return the product.
Items sent back without prior authorization will not be accepted.
Damages and Issues
Upon receipt of your order, please inspect the product and contact CarliPhone immediately if:
- The item is defective or damaged.
- You received an incorrect product.
This enables CarliPhone to evaluate the issue and provide an appropriate and timely solution.
Exceptions / Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products (e.g., special-design cases).
- Personal care items (e.g., device hygiene accessories).
- Gift cards.
- Products purchased during sales or promotional events.
Exchanges
The most efficient way to obtain a replacement product is to return the original item for an approved return and, upon acceptance, place a new order for the desired product.
Refunds
CarliPhone will notify you upon receipt and inspection of the returned product. You will be informed whether the refund has been approved or denied.
If approved, the refund will be issued automatically to the original method of payment. Please note that it may take several business days for your bank or credit card provider to process and reflect the refund.
⚠️ The 30-day return policy applies exclusively to electronic devices, including but not limited to phones, computers, headphones, and gaming consoles.